Shipping Policy

Last updated: June 9, 2026

Order Processing Time

All orders are processed within 2–5 business days after your order is placed. Orders are not processed or shipped on weekends or holidays. During busy periods, holidays, or unexpected delays, processing times may be longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Shipping Locations

Kaptainic currently ships within Canada only. We may expand shipping availability in the future.

Shipping Rates

Shipping charges are calculated and displayed at checkout before your order is completed. Kaptainic offers free standard shipping within Canada on eligible orders over $99 CAD after discounts and before applicable taxes. Orders under the free shipping threshold will have shipping rates calculated at checkout.

Shipping Carrier

Orders are shipped using Canada Post or another trusted shipping provider when necessary.

Estimated Delivery Times

Estimated delivery times vary depending on your location. Most Canadian orders arrive within approximately 3–10 business days after they have been shipped. Delivery times are estimates only and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect Shipping Addresses

Please ensure your shipping information is correct before completing your order. Kaptainic is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided at checkout.

Lost, Damaged, or Delivered Packages

If your order arrives damaged or you experience an issue with delivery, please contact us as soon as possible. We may request photos or additional information to help resolve the issue. Kaptainic is not responsible for packages confirmed as delivered by the shipping carrier. If tracking shows delivered but you have not received your order, please contact us and we will work with you and the carrier to help resolve the issue.

Contact Us

Kaptainic

Email: crew@kaptainic.ca